Goal: To form and implement organizational change plan within a new ERP system implementation project. Increase the acceptance level of employees to the new ERP system.
Solution: The project lasted for more than 2 years and was complicated not only in strategy development, but also in implementation. Communication and training materials had to be very simple and clear, attracting employees’ attention. There was a shift method of work, adding challenges: all activities were repeated for each shift. As a result the users started to understand the new business processes, they always had the information needed at hand, their acceptance level to the new ERP system increased and new habits were formed.

Goal: Forming the global SAP training center as a department of the global Center of Excellence.
Solution: Our team developed the processes for user training and enablement in the business-as-usual phase. We developed the training center organizational structure that was accepted as the company’s standard for all branches. Together with the client we developed the plan for employees’ involvement activities in the new processes, created and implementing a corresponding communication plan. As a result, the employees’ knowledge in SAP increased significantly, the number of employees’ mistakes was drastically reduced. Thanks to this effective structure, the Client substantially reduced costs in training and user support.

Goal: Developing the organizational change management strategy, administration and conducting users training in a new IT system, end users support after the Go-live
Solution: We started from strategy formation but the deadlines were tight: within 2 months we had to train more then 5 000 IT users in several cities. Our teams developed training materials and successfully conducted the training, including the online portion. Thanks to the fast reactions of our team and our smart approach, the project was recognized as very successful and employees were properly prepared by Go-live.

Goal: Track the organizational changes in an SAP implementation project, employees communication support
Solution: Here we offered a creative approach to communication and user support processes. As all the employees were sitting in an open-space office, we provided yellow and red flags for Go-live days. Whenever an issue arose, employees could either call support or raise a flag to summon floating support team members to help to solve the issue.